Refund policy

At EDOVEN, we are committed to the quality of our products and your satisfaction. If something is not right with your order, we have made returns and refunds as straightforward as possible.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a product that is defective, damaged during shipping, or not what you ordered, please contact us within 30 days of delivery at support@edoven.com

Please include:

  • Your order number

  • Clear photos showing the issue

For items that were damaged during shipping or sent incorrectly, we will offer a replacement, store credit, or full refund at our discretion. We do not charge restocking fees on any returns. Customers are responsible for arranging and paying for return label. 

EXCHANGES

If you would like a different size, color, or product, we are happy to assist with an exchange.

Please contact our customer service team, and we will guide you through the process. The original item must be returned before the replacement is shipped.

STANDARD RETURNS – 30 DAY POLICY

Changed your mind?

You may return eligible items within 30 days of receipt, provided they are:

  • Unworn and unused

  • In original condition

  • Returned in original packaging

Please clearly include your order number inside the return package.

Return shipping costs are the customer’s responsibility.
Original shipping fees (if applicable) are non-refundable for standard returns.

Refunds are typically processed within 7 days after we receive your return. Your bank or card provider may require additional time to post the refund.

ITEMS WE CANNOT ACCEPT

We cannot process returns for:

  • Items returned without a valid order reference number

  • Items not in their original condition

  • Items returned after the 30-day return period

INITIATING A RETURN

Before sending any item back, please email support@edoven.com to initiate the return process.

This allows us to:

  • Issue return authorization

  • Provide return instructions

  • Track your package

  • Process your refund more efficiently

HOW REFUNDS WORK

Once your return is received, we will inspect the item and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 7 days.

Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

NEED HELP?

For any questions regarding returns or refunds, please contact our support team:

CONTACT INFORMATION

Company name: BOOSTER28 ADS S.R.L.

Company address: Strada Lungă, Nr. 149, Ap. P3

VAT number: RO48459815

Warehouse Address: 2108 E Cook St, Springfield, IL 62703, United States

Store name: EDOVEN

Phone Number: +1 2248504697

 Email: support@edoven.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT-6)

We aim to respond within 24-48 hours.