Privacy policy

EDOVEN ("we," "our," or "us") operates this e-commerce website and its related services (collectively, the “Platform”).

We are based in the United States and serve customers within the United States only. We act as the data controller responsible for handling your personal information in accordance with applicable U.S. privacy laws.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

1. DATA CONTROLLER DETAILS

CONTACT INFORMATION

Company name: BOOSTER28 ADS S.R.L.

Company address: Strada Lungă, Nr. 149, Ap. P3

VAT number: RO48459815

Warehouse Address: 2108 E Cook St, Springfield, IL 62703, United States

Store name: EDOVEN

Phone Number: +1 2248504697

Email: support@edoven.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT-6)

We aim to respond within 24-48 hours.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our Platform and may include:

Contact & Identification Data

Full name
Email address
Phone number
Shipping and billing addresses

Order & Transaction Data

Products purchased or returned
Order totals
Payment references
Limited payment details (full card details are securely processed by payment providers and are not stored by us)

Account Information

Customer Support Communications

Emails
Messages
Attachments

Technical & Usage Data

IP address
Device type
Browser type
Operating system
Pages visited
Clickstream data
Cookies and tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Directly from You

When you:

Place an order
Create an account
Subscribe to communications
Contact customer support

Automatically

Through cookies, pixels, and similar technologies when you browse our Platform.

From Third Parties

Through service providers assisting with:

Payment processing
Shipping and logistics
Marketing
Analytics

4. WHY WE PROCESS YOUR DATA

We process personal information in accordance with applicable U.S. federal and state privacy laws.

We use your data for:

Order Fulfillment & Account Management
Processing purchases, arranging delivery, handling returns, and providing customer support.

Payment & Fraud Prevention
Securing transactions and detecting fraudulent activity.

Platform Improvement
Analyzing usage, troubleshooting issues, and improving website functionality.

Marketing & Promotions
Sending newsletters, offers, and personalized advertising (you may opt out at any time).

Legal Compliance
Complying with tax, accounting, and regulatory obligations.

Processing may be necessary for contractual purposes, legal compliance, or legitimate business interests.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Analyze performance and engagement
Deliver relevant marketing content

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. SHARING PERSONAL INFORMATION

We share personal data only as necessary to operate our business:

E-commerce Platform Provider
Payment Processors
Shipping & Logistics Providers
Technology & Analytics Services
Professional Advisors
Corporate Transactions

We do not sell personal information for monetary value.

7. DATA RETENTION

We retain personal information only as long as necessary:

Transaction records: As required by tax and accounting laws
Customer accounts: While active and for a reasonable period after inactivity
Support communications: As needed for dispute resolution or legal compliance
Marketing data: Until you opt out or withdraw consent

8. YOUR PRIVACY RIGHTS (U.S.)

Depending on your state of residence (including California and other states with privacy laws), you may have the right to:

Know what personal information we collect
Access the personal information we hold
Request deletion of personal data
Correct inaccurate personal information
Opt out of certain data sharing practices

To exercise your rights, please contact support@edoven.com

We may need to verify your identity before processing your request.

9. CHILDREN’S PRIVACY

Our Platform is not directed to individuals under 16 years of age.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information, please contact us and we will delete it.

10. AUTOMATED DECISION-MAKING

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

11. SHOPIFY PLATFORM

Our online store is powered by Shopify, which acts as our data processor for hosting, analytics, and transaction management.

Shopify may process certain aggregated or platform-level data in accordance with its own privacy policies.

12. POLICY UPDATES

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated policy.